We have what is unique

Time Frame

We accept returns/exchange requests within 15 days of delivery. Missing items or defects MUST be reported within 5 days of delivery.

Condition

The item(s) must remain new, unworn/unused condition, no missing parts and with original packaging/tags (if any). If an item has an attached tag stating "Not Returnable If Removed/Altered", please try on the item with the tag still attached. Removal of the tag indicates that you are satisfied with item after it is fully inspected, and going to use/wear it. We do not credit or exchange for an item that is returned without the original tag still attached, or the original tag has been altered.

For refunds, we will issue you an immediate refund of the value of your returned goods minus 15% re-stocking fee upon receiving the returned item(s). The shipping related fee (shipping, insurance, singnature confirmation) will not be returned. We do not pay for the return shipping cost.

A 20%-35% restocking fee will be applied to any items that show sign of wear or usary, but can be reconditioned, including residue of hair spray or other hair products, make-up products, food/drinks, or missing rhinestones (up to 3).

No returns for item that has missing parts or blemishes, damages from wearing/usary, and cannot be repaired or reconditioned. If item in such condition is returned, no refund will be made, and photographs will be taken as proofs.

Damaged/Defect Items

All items are carefully wrapped with utmost care to ensure a safe delivery. If you found the item is damaged during shipping, you may request for refund or replacement. Please submit a ticket to describe the damage. If we require the item to be sent back, we highly recommend that you choose shipping options that allow you to track the package (such as delivery confirmation). We will NOT be responsible for lost shipment of returned items and will NOT process for your refund/replacement until we receive the return.

For damages occured in international orders, we may only ask you to email photos of damaged items. Only refund is available for damaged items in international orders. We do not replace such items.

The followings are not considered defects:
- Color, grain, or pattern variation of natural material
- Small flaws, blemishes on the natural material that does not compromise the function and overall appearance
- Minor marks on handmade products

Exchange

For the exchange request regarding to product defects, we will exchange for you with same product only. If the item is no longer in stock, you may request for a store credit or direct refund. Exchange requests made to products without defects are considered return and re-purchase. We will process your refund according to our return policy.

Return Shipping

The customer will be responsible for shipping their items back to us for refund or exchange, even for defective or damaged products, because we do not manufacture the products. However, we will replace the item and ship the replacement to you at no charge. We will NOT be responsible for lost shipment of returned items. And if the returned item is damaged during shipping, we will NOT exchange or refund and email you the photo of the damaged item as proof. It's highly recommended that you insure your package or choose shipping options that allow you track the package. Please contact us first about returns so that we can expect your returned items.

If you received wrong item(s), we will send you pre-paid shipping label if we require the item(s) to be sent back.

Lost Packages

Although packages usually arrive within USPS estimated transition time, we noticed there were certainly some delays occured occasionally in the past. For example, a package sent to Netherlands via first class didn't arrive until 7 weeks later, or an express package to UK remained "cleared customs" status for 10 days. We are sorry if it occured but we do not have control on those situations.

If you believe your package is lost, you may contact us for a refund. Please note: for domestic packages, there is a 20-day waiting period after the shipping date before you may file a refund request for "non-delivery" orders, and for international packages the waiting period is 30 days.

If the package was shipped with delivery confirmation, tracking or signature confirmation, and according to the online tracking status, the package has been delivered, we will not be responsible if you claim you haven't received the package or someone in the same apartment complex might take your box.

Your shipping cost will be refunded if the package is lost.

Refund Amount

If any of the items involved in the promotions were returned, the discount previously applied to the order will be subtracted from the return credit. This applies to promotions with or without coupons, Mix & Match items and Free Gift items. For example, you added a $5.99 item as free gift when your order total reached $15. You returned one of the items so that your actual order total is less than $15, and you are no longer eligible for the free gift. Therefore, the refund you will receive will be the returned item's cost minus $5.99. However, if your total is still $15 or more after the return, you don't have to pay $5.99 for the item.

Shipping charges can only be refunded if the package is lost.

How to Return

To return an item, first log into your account and submit a ticket. Please select RMA department and choose the order# from the dropdown while filling out the ticket form. Please include the following:
- The item(s) you'd like to return;
- The reason for the return of each item (if not all the same)
You may also attached a photo or other file that may help to explain your request. We will then assign you a RMA# and instructions about your return.