1. Order total discount.

Order total	Discount
$100 or more	5%
$250 or more	10%
$500 or more	15%
$800 or more	20%

NOTE: Order total discount does not apply to gift certificate purchase.

2. Customer Discount: when the accumulated total from a customer reaches certain level, the customer will get discount which can be applied to all future orders. All qualified products will display an "after discount" price for the customer. The "order total discount" will STILL APPLY same time if the order total meets certain amount.

Order total	Discount
$250 or more	5%
$500 or more	10%
$800 or more	15%
$1000 or more	20%

4. We also have various coupons and specials. To receive coupons in email, please SIGN UP HERE.

5. Also see Bulk Order HERE.

After you add products to the shopping cart and are ready to check out, you will see a box for your to input the coupon code on the "Payment Information" page (https://www.crystalmood.com/checkout_payment.php).

Input coupon code and click on "Redeem" button. The amount of the coupon will display if it is redeemeded successfully.

Click on "Continue" for next step. On Order Confirmation page you will find that the coupon amount is deducted from order total.

You don't need a Paypal account to checkout. You can choose to use any major credit cards that you have to process checkout once you are brought to the Paypal checkout page.

To pay by credit card, look for this on the first PayPal screen:

If you are a PayPal member, you can either use your account, or use a credit card that is not associated with a PayPal account. In that case you'd also need to use an email address that has never been registered with PayPal.

We accept returns/exchange requests in 10 days of from the date of delivery.

The item(s) must remain original condition and with original packaging/tags (if any). For refunds, we will issue you an immediate refund of the value of your returned goods minus 15% re-stocking fee upon receiving the returned item(s). The shipping related fee (shipping, insurance, singnature confirmation) will not be returned.

Exchange: for the exchange request regarding to quality issue, we will exchange for you with same product only, unless the item is not in stock any more. If it is a non-quality-related exchange request, it is considered to be return and re-purchase. That is, we refund you for the items you returned and you make another purchase from our store.

The customer will be responsible for shipping their items back to us for refund or exchange. For quality issue exchange, we shall be responsible for re-shipping exchange items back to you. We will NOT be responsible for lost shipment of returned items. And if the returned item is damaged during shipping, we will NOT exchange or refund and email you the photo of the damaged item as proof. It's highly recommended that you insure your package or choose shipping options that allow you track the package. From August 21, 2009, all re-shipped packages will be insured as well.

If you received wrong item(s), we will send you pre-paid shipping label if we require the item(s) back.

NOTE: If you return an item that was purchased with a coupon - your refund will be the ACTUAL cost of the item that was charged after the coupon is applied. That is, for example, your oder total was $40, and a 25% off coupon was applied so you actually paid $30. If you want to return one of the items which was priced $10, your refund will be $10 less 25% and less 15% re-stocking fee. So it ends up with $6 refund. If the coupon value is numberic rather than percentage, calculate the percentage. e.g., $10 off $50 total, which equal to a 20% off coupon.

If the coupon is free shipping,  we only deduct the shipping cost from your refund total when the complete order was returned. So if you completely returned a $50 order which you had chosen free shipping, your refund total will be $50 minus $7.50 ($50 x 15% re-stocking fee), and minus the actualy shipping we paid.

Please contact us first about returns so that we can expect your returned items. Also see below for Physical Damage Policy.

All items are carefully wrapped with utmost care to ensure a safe delivery. If you found the item is damaged during shipping, you may request for refund or replacement. Please first contact us via email and describe the details. We usually require the item to be sent back for insurance claim purpose, and it's highly recommended that you choose shipping options that allow you to track the package (such as delivery confirmation). We will NOT be responsible for lost shipment of returned items and will NOT process for your refund/replacement until we receive the return.

We will ship the replacement via USPS first class parcel or parcel post with insurance.

If you ask for exchange but the item is no longer available in our store, you will receive refund instead.

For international orders, we may only ask you to email photos of damaged items. And we do not replace damaged item for international orders, only refund.

The postage cannot be refunded. We are not responsible for the return shipping cost.

We will ship your item(s) within 1 business day when the payment is cleared. NOTE: if you paid with eCheck in Paypal, it might take up to 14 days to be cleared. And we will ship your item as soon as we get notice from Paypal.

According to USPS, domestic first class usually takes about 2-7 days and priority mail is about 2-4 days. International first class takes about 10-14 days, prority mail 6-10 days and express 3-5 days. However it might take up to 8 weeks for items to clear customs. We are NOT responsible for the transition time.

Although packages usually arrive within USPS estimated transition time, we noticed there were certainly some delays occured occasionally in the past. For example, a package sent to Netherlands via first class didn't arrive until 7 weeks later, or an express package to UK remained "cleared customs" status for 10 days. We are sorry if it occured but we do not have control on those situations.

If you believe your package is lost, you may contact us for a refund (less shipping/insurance/singniture confirmation fee, if any.) Please note: for domestic packages, you will have to wait 21 days after the shipping date before you request for a refund, and for international packages you have to wait for 60 days.

For the package that was shipped with delivery confirmation, tracking or signature confirmation, and according to the online tracking status the package has been delivered, we will not be responsible if you claim you haven't received the package or someone in the same apartment complex might take your box.

You can also pay with Google Checkout.

Unfortunately Google Checkout still does not fully support functions such as coupon and certain shipping methods. So we will use email invoice to handle Google Checkout at the moment. You will following the link in our invoice to complete your payment via Google Checkout account.

If you would like to pay with Google Checkout (which allow you pay with credit card), also follow the regular order steps until click on "Confirm Order" button. You do not fill out any information at Paypal page, simply go back to our Contacts page and request us to send you an invoice for Google Checkout. Please provide order id in your email (you can find it in "Order History" of your account). We will generate invoice and email to you as soon as we get all order information.

Orders paid by Google Checkout will be process when the payment is cleared.

Usually the reason is that there are very limited amount of this item and it was purchased by someone else before you completed your order.

If you have a U.S. address, make sure the zip code is valid. Otherwise the system cannot calculate the USPS shipping cost for you.

Prices for hair sticks are usually for one, unless product name indicates otherwise. For example, most chopstick hair sticks are sold in pairs so their product names will say "Chopsticks Hair Stick 7" [Pair]".

Your order is not complete until your payment is cleared and the order status shows "Processing" or "Processed". If you do not have enough balance in your Paypal account and paid with the associated bank account, your payment will be pending by Paypal for clearance for up to 14 days and your order status at our store will remain "Pending". During the time of echeck clearance, other customers may order the same items you ordered, and if the items are low in qty, they may be out of stock by the time your payment is cleared. In that case, we will refund you for the out-of-stock items. It's highly recommended that you transfer fund to Paypal first before you complete the purchase.

If you paid with Paypal balance, yet the online order status is still "Pending", please contact us immediately.

Go to Daily Deals page, that is where we put all great deals that you receive from our Twitter page.

The wood hair sticks, unless specified in the product description, do not have packaging. Our shipper does, however, sometimes ship them in boxes whenever they see fit just for safe. We might use any type of boxes, pack any amount of sticks into one box, or not pack with boxes at all. Sorry we cannot fullfill this type of requests. If you need to use hairstick as a gift and require a certain box, please search for "gift box" in our store and purchase one.