1. Shipping discount: we provide free standard shipping inside the U.S. when you purchase $30 or more.

2. Order total discount.

Order total	Discount
$100 or more	5%
$250 or more	10%
$500 or more	15%
$800 or more	20%

NOTE: Order total discount does not apply to gift certificate purchase.

3. Customer Discount: when the accumulated total from a customer reaches certain level, the customer will get discount which can be applied to all future orders. All qualified products will display an "after discount" price for the customer. The "order total discount" will STILL APPLY same time if the order total meets certain amount.

Customer's all time orders will be reviewed once a week and qualified customers' account will be upgraded.

Order total	Discount
$250 or more	5%
$500 or more	10%
$800 or more	15%
$1000 or more	20%

4. We also have various coupons and specials.

5. Also see Bulk Order HERE.

After you add products to the shopping cart and are ready to check out, you will see a box for your to input the coupon code on the "Payment Information" page (https://www.crystalmood.com/checkout_payment.php).

Input coupon code and click on "Redeem" button. The amount of the coupon will display if it is redeemeded successfully.

Click on "Continue" for next step. On Order Confirmation page you will find that the coupon amount is deducted from order total.

(1) Buy an item from CrystalMood eBay store or win an auction
(2) When the payment /shipping transactions are all completed and if you are satisfied with the items and our service, leave us positive feedback(s).
(3) Come to this website www.CrystalMood.com and register an account.
(4) Email us about your eBay ID and user name at our online store (very important! Otherwise we don't know you already signed up).
(5) We will send you an eBay Customer coupon.

Each account at CrystalMood web site will have maximum one eBay Customer coupon only. That is, if you switch the eBay ID, you can not ask for another coupon for same account at our web site.

The coupon is valid for 3 month and usually requires an order of $30 or more. The offer excludes eBay purchases.

We provide Free Standard Shipping within the U.S. when you purchase $30 or more at this online store.

You don't need a Paypal account to checkout. You can choose to use any major credit cards that you have to process checkout once you are brought to the Paypal checkout page.

To pay by credit card, look for this on the first PayPal screen:

If you are a PayPal member, you can either use your account, or use a credit card that is not associated with a PayPal account. In that case you'd also need to use an email address that has never been registered with PayPal.

We accept returns/exchange requests in 10 days of from the date of delivery.

The item(s) must remain original condition and with original packaging/tags (if any). For refunds, we will issue you an immediate refund of the value of your returned goods minus 15% re-stocking fee upon receiving the returned item(s). The shipping will not be returned.

Exchange: for the exchange request regarding to quality issue, we will exchange for you with same product only, unless the item is not in stock any more. If it is a non-quality-related exchange request, it is considered to be return and re-purchase. That is, we refund you for the items you returned and you make another purchase from our store.

The customer will be responsible for shipping their items back to us for refund or exchange. For quality issue exchange, we shall be responsible for re-shipping exchange items back to you. We will not be responsible for lost shipment of returns.

If you received wrong item(s), we will send you pre-paid shipping label if we require the item(s) back.

NOTE: If you return an item that was purchased with a coupon - your refund will be the ACTUAL cost of the item that was charged after the coupon is applied. That is, for example, your oder total was $40, and a 25% off coupon was applied so you actually paid $30. If you want to return one of the items which was priced $10, your refund will be $10 less 25% and less 15% re-stocking fee. So it ends up with $6 refund. If the coupon value is numberic rather than percentage, calculate the percentage. e.g., $5 off $40 total, which equal to a 12.5% off coupon. We do not, however, deduct the percentage of the shipping cost from your refund unless the complete order was returned. So if you completely returned a $30 order, your refund will be $30 less the actualy shipping we paid (which was free for you) and less 15% re-stocking fee.

Please contact us first about returns so that we can expect your returned items. Also see below for Physical Damage Policy.

All items are carefully wrapped with utmost care to ensure a safe delivery. If you found the item is damaged upon receiving, it mostly like to be problem during shipping. We strongly recommend that you add insurance during your checkout. Then you will be able to file a claim when the damage occurs. We strongly recommend that you use insurance for your order, especially for fragile products. We will NOT be responsible for shipping damage if you didn't include insurance for your package. And the items damaged in shipping can not be exchanged or returned. Examples:

Case 1: I bought a refractory china hair stick and it was broken when I received it. I do have insurance, what should I do?

In this case, please download form this link http://www.usps.com/forms/_pdf/ps1000.pdf and file a claim. We are happy to provide you amount be to insured and copy of receipt if necessary.

Case 2: I'd like to return a wood hair stick I bought from you. What should I do? It is broken.

Our wooden hair sticks are made of strong wood. They will be packed with jewelry box and safely secured inside the box. They should not be damaged during the shipping unless the whole package is crashed in accident. In this case, it mostly like the customer broke the hair stick because of improper use. It cannot be returned or exchanged.

Case 3: One piece of rhinstone falls off when I receive my Swarovski hair stick, what should I do?

We will carefully check the items before we ship them out. If the rhinestones fall off inside the packaging material, it most likely occured during shipping. However, we can fix or exchange for you since it is recoverable. Simply ship back the item as well as the rhinstones. The customer pays for sending to us and we pay for sending it back to you.

We will ship your item(s) within 1 day when the payment is cleared. NOTE: if you paid with eCheck in Paypal, it might take up to 14 days to be cleared. And we will ship your item as soon as we get notice from Paypal.

USPS first class usually takes about 2-7 days and Priority Mail is about 2-4 days. The shipping estimator on the shopping cart page provides more details on delivery time. The estimation for both postage and time is sent directly by mail service provider. We are responsible for the transition time.

You can also pay with money order or Google Checkout.

Money Order
If you would like to pay with money order, follow the regular order steps until click on "Confirm Order" button. This way we will receive your order. You will be brought to Paypal screen, but you don't fill out the form. Go back to you account, you will find this order with pending status. Now let us know that you would like to pay with money order. We will email you the address for sending payment.

Google Checkout
Unfortunately Google Checkout still does not fully support functions such as coupon and certain shipping methods. So we will use email invoice to handle Google Checkout at the moment. You will following the link in our invoice to complete your payment via Google Checkout account.

If you would like to pay with Google Checkout (which allow you pay with credit card), also follow the regular order steps until click on "Confirm Order" button. You do not fill out any information at Paypal page, simply go back to our Contacts page and request us to send you an invoice for Google Checkout. Please provide order id in your email (you can find it in "Order History" of your account. We will generate invoice and email to you as soon as we get all order information.

Orders paid by money order and Google Checkout will be process when the payment is cleared.

Usually the reason is that there are very limited amount of this item and it was bought by someone else when you are shopping.

If you have a U.S. address, make sure the zip code is valid. Otherwise the system cannot calculate the USPS shipping cost for you.

You will get email soon after you signed up. If you didn't get email and bonus within 24 hours, please let us know. Also check your anti-spam setting to see if the email was accidently put into junk mail folder.