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CrystalMood.com Customer Service

CrystalMood
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Customer Service

Shipping Information

Orders are shipped and delivered on business days (Monday through Friday, except major holidays). We ship within 1 business day when the payment is cleared. We ship via USPS with delivery confirmation. We provide flat rate shipping of $6.99 for all domestic orders, addition to other USPS shipping options. If you choose flat rate, your order will be shipped via First Class Parcel or Parcel Post. When you order $50 or more, we will ship Priority for you. Read More...

Returns and Exchanges

We accept returns/exchange requests in 10 days of from the date of delivery. The item(s) must remain original condition and with original packaging/tags (if any). For refunds, we will issue you an immediate refund of the value of your returned goods minus 15% re-stocking fee upon receiving the returned item(s). The shipping related fee (shipping, insurance, singnature confirmation) will not be returned. Read More...

Crystal Points

Now You Can Earn Crystal Points with Every Purchase! Crystal Points is our way to thank you for shopping at CrystalMood.com. Generally, you can earn 1 Crystal Point for every dollar spent in your orders (shipping or tax not included). You can then use those points as discount in your future orders (100 points = $1). Read More...

Wholesale and Bulk Order

The wholesale price is 45% OFF the retail price at CrystalMood.com for new wholesale customers, and 35% off the retail for bulk order customers. Minimum order required. Read More...

Contact Us

Click Here to email us. If you already have an account, please login and submit a ticket. We recommend that you use the ticket system or email us, as you may track the communication in your account.

Send us mail to:
Crystalmood.com
PO BOX 195
Pleasant Dale, NE 68423

Call us at (402) 509-8028 during business days, 9am - 4pm CST. If we are busy in assisting other customers, please leave a voice message and we will get back to you as soon as we can.

Please note: we do not take orders or credit cards over the phone. And we are not able to answer your questions related to products on the phone, if we have to check warehouse about the specific product first. Please send emails or submit tickets for such questions.

Crystalmood.com is an Upfront Merchant on TheFind. Click for info.